Now Hiring - Account Manager in Garland, TX

Our Account Managers provide Best-in-Class customer service and order processing. This role will advocate for one of our key accounts and is expected to ensure their needs are met and their experiences exceed expectations. You will be a problem-resolution expert that will partner with other cross-functional departments within the company.

Primary Responsibilities

Act as the primary escalation point between the client and the company to enhance overall client experience

• Manage our key account by representing your team externally with clients and internally by working with direct reports and supporting positions
• Develop a thorough understanding of the clients’ product/service, shipping and fulfillment needs, and customer service expectations
• Manage client input and feedback for all projects with detailed direction and timelines
• Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects
• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
• Assist in resolving service problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrective action; following up to ensure resolution, including taking the lead when necessary
• Accurately record shipping information and communicate to client or end-user as appropriate
• Bid LTL shipments and process freight shipments (outbound and inbound)
• Process LTL shipments including BOLs and PRO# tracking
• Provide the Accounting Team with appropriate data and backup documentation to ensure accurate client billing
• Ensure all deliverables are met through appropriate organization and time management
• Ensure activities are executed in keeping with client contracts
• Approach every issue with a win/win frame of mind
• Prepare documents/reports on issue resolution; develop and implement process improvements to reduce the number of client issues/complaints

Experience Required

· Internship or professional experience in a customer service role

· Ability to multitask and juggle several responsibilities simultaneously

· Strong written and verbal communication skills

· Excellent organizational skills and attention to detail

· Proven track record of meeting or exceeding quotas and receiving positive customer feedback

Elite Fulfillment Solutions is a full service warehousing and fulfillment center. We are conveniently located in Garland, Texas with easy access to major interstates, rail yards and D/FW Airport. This central location means cost-efficient and on-time shipping anywhere in the US.

EFS began services in 2011 with an 1,800 square foot facility in the back of an office complex. Today we have about 100,000 square feet of traditional, dock-high warehouse space offering free-standing, racked and secure storage providing more than 5,500 pallet positions.

EFS is focused on exceptional client service. We pride ourselves in hands-on management and our superior Client Service team that handles day-to-day client needs. We look forward to hearing from you and sharing how we can help your business grow.

The EFS team has been honored to earn placement in the Dallas 100 (2017 & 2020), Aggie 100 (2017, 2018, 2019 & 2020) and LSU 100 (2017, 2018, 2019, 2020 & 2021)

Job Type: Full-time

Pay: $17.00 - $18.25 per hour

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Garland, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person